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Henry J's Blog & BS
Posted on Thursday, August 14, 2014 11:00 AM
This is
priceless.
SHOULD
I CANCEL MY CREDIT CARD BEFORE I DIE? Be sure
and cancel your credit cards before you die! This is so priceless, and so easy
to see happening, customer service being what it is today.
A lady died this past
January, and Citibank billed her for February and March for their annual service
charges on her credit card and added late fees and interest on the monthly
charge.
The balance had been
$0.00 when she died, but now somewhere around $60.00. A family member placed a
call to Citibank.
Here is the exchange
:
Family Member: 'I am calling to tell you
she died back in January.
Citibank: 'The account was never closed and
the late fees and charges still apply.'
Family Member: 'Maybe you should turn it
over to collections.'
Citibank : 'Since it is two months past
due, it already has been.'
Family Member: So, what will they do when
they find out she is dead?'
Citibank : 'Either report her account to
frauds division or report her to the credit bureau, maybe
both!'
Family Member: 'Do you think God will be
mad at her?'
Citibank : 'Excuse me?'
Family Member: 'Did you just get what I was
telling you - the part about her being dead?'
Citibank : 'Sir, you'll have to speak to my
supervisor.'
Supervisor gets on the phone:
Family
Member: 'I'm calling to tell you, she died back in January with a $0
balance.'
Citibank : 'The account was never closed
and late fees and charges still apply.'
Family Member: 'You mean you want to
collect from her estate?'
Citibank : (Stammer) 'Are you her
lawyer?'
Family Member: 'No, I'm her great nephew.'
(Lawyer info was given)
Citibank:'Could you fax us a certificate of
death?'
Family Member: 'Sure.' (Fax number was
given)
After they get the fax :
Citibank: 'Our system
just isn't setup for death. I don't know what more I can do to
help.'
Family Member: 'Well, if you figure it out,
great! If not, you could just keep billing her. She won't care.'
Citibank: 'Well, the late fees and charges
will still apply.'
(What is wrong with these people?!?)
Family
Member: 'Would you like her new billing address?'
Citibank : 'That might
help....'
Family Member:’ Odessa Memorial Cemetery, Highway 129, Plot
Number 69.'
Citibank : 'Sir, that's a
cemetery!'
Family Member: 'And what do you do with
dead people on your planet???'
(Priceless!!)
And you wondered why
Citibank needed help from the Feds?
________________
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